On this page: Website Terms & Conditions and the Complaint policy.
Effective: 6 March 2025
Last updated 14/10/26.
Welcome to www.drsaralouwylie.com (the “Website”). These Terms and Conditions (“Terms”) govern your use of our Website and services. By accessing or using this Website, you agree to comply with these Terms. If you do not agree, please refrain from using our Website.
1. About Us
This Website is owned and operated by Dr SaraLou Wylie Coaching (“we,” “us,” or “our”), based in the UK. Our services include coaching programs, digital resources, and educational content related to personal development, mental well-being, and burnout recovery.
For any inquiries, please contact us at:
Email: info@drsaralouwylie.com
Website: www.drsaralouwylie.com
2. Use of the Website
You agree to use this Website for lawful purposes only. You must not:
Use the Website for fraudulent or unlawful activities.
Copy, distribute, or modify any content without permission.
Upload or transmit viruses, malware, or harmful code.
Attempt to gain unauthorised access to our systems.
We reserve the right to suspend or terminate access to users who violate these Terms.
3. Intellectual Property Rights
All content on this Website, including text, images, graphics, logos, videos, and digital resources, is owned by or licensed to Dr SaraLou Wylie Coaching and is protected under copyright, trademark, and intellectual property laws.
You may:
View and download free materials for personal use.
NOT reproduce, sell, distribute, or modify any content without our written permission.
4. Disclaimer – No Medical or Therapeutic Advice
The content on this Website, including blog posts, courses, and coaching materials, is for educational and informational purposes only. It does not constitute medical, psychological, or therapeutic advice.
If you are experiencing mental health concerns, please seek professional support from a licensed therapist or healthcare provider. Our coaching services do not replace professional medical or mental health treatment.
5. Purchases & Refund Policy
If you purchase any coaching sessions, digital products, or courses, the following terms apply:
a. Payments
All prices are listed in GBP (£) and are payable at checkout.
Payments are processed securely through Stripe/Thrivecart .
b. Refunds- updated 14/10/26.
Digital Products & Courses
Our digital products, including downloadable guides, audio resources, pre-recorded masterclasses and self-paced courses, are generally provided with immediate access following purchase.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers normally have a 14-day right to cancel a digital content purchase.
However, where you expressly agree to receive digital content immediately and acknowledge that you will lose your statutory right to cancel once supply begins, your 14-day cancellation right will end when access to the digital content is provided.
Where these requirements have been met and access has begun, we do not offer refunds simply because you have changed your mind or no longer wish to use the content.
If immediate access has not been expressly agreed and acknowledged, your statutory cancellation rights will continue to apply.
Your statutory rights remain unaffected. If digital content is faulty, not as described or does not meet applicable legal requirements, you may be entitled to a remedy under the Consumer Rights Act 2015.
Please contact info@drsaralouwylie.com with any questions or concerns about your purchase.
Live workshops, coaching programmes and services-
may have different cancellation terms, which will be explained at the point of purchase or in the applicable programme agreement.
6. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
Any indirect, incidental, or consequential damages arising from your use of this Website.
Errors, omissions, or inaccuracies in the Website content.
Any technical issues, viruses, or website downtime.
Our total liability for any claim arising out of or relating to this Website shall not exceed the amount paid (if any) for services directly related to the claim.
7. Third-Party Links & External Websites
This Website may contain links to third-party websites (e.g., social media, affiliate products). We are not responsible for the content, privacy policies, or practices of these external sites.
8. Data Protection & Privacy
Your use of this Website is also governed by our Privacy Policy and Data Protection Policy, which outlines how we collect, use, and store your data. Please review both policies here.
9. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated date. Continued use of the Website indicates acceptance of the revised Terms.
10. Governing Law
These Terms are governed by the laws of England & Wales. Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the English courts.
11. Contact Us
If you have any questions about these Terms, please contact us:
Email: info@drsaralouwylie.com
Website: www.drsaralouwylie.com
Complaints Policy
Dr SaraLou Wylie Coaching
Effective: 14/10/26
Last updated: 14 October 2026
1. Our Commitment
At Dr SaraLou Wylie Coaching, we are committed to providing high-quality, professional coaching services and creating a supportive, respectful and confidential environment for our clients.
We take feedback and concerns seriously and are committed to handling complaints fairly, sensitively and transparently.
This policy explains how you can raise a concern or complaint about our services, programmes, products or the way we handle your personal information.
It applies to both our personal development and business coaching services.
2. What Can You Make a Complaint About?
You may wish to raise a concern relating to:
The quality or delivery of our coaching services, workshops, programmes or digital products.
Communication, administration or customer service.
Confidentiality and the handling of personal information.
The use of AI-assisted technology, transcription or session recordings.
Data protection, privacy, marketing communications or website tracking and cookies.
Any other aspect of your experience with our business.
We welcome the opportunity to address concerns and improve our services.
3. How to Make a Complaint
If you are unhappy with any aspect of our services or how your information has been handled, please contact:
Dr SaraLou Wylie
Email: info@drsaralouwylie.com
Please provide a brief explanation of your concern, including any relevant dates or information that may help us understand and investigate the matter.
You are welcome to explain what outcome you would like.
Complaints relating to personal data will also be recognised and addressed when raised through other communication channels.
4. How We Handle Complaints
We aim to resolve concerns promptly, fairly and with sensitivity.
When a complaint is received, we will:
Acknowledge your complaint. We aim to do so within five working days wherever possible.
Review your concerns. We will consider the relevant information and, where necessary, request clarification.
Investigate fairly. We will review the circumstances and consider appropriate steps to address the issue.
Keep you informed. If more time is needed, we will provide an update.
Communicate the outcome. We will explain our findings and any action we consider appropriate.
We aim to resolve complaints as promptly as reasonably possible, recognising that some matters may require additional investigation.
5. Data Protection and Privacy Complaints
We take our responsibilities under UK data protection legislation seriously.
If your complaint concerns the collection, processing, storage, sharing or security of your personal information, including AI-assisted transcription, recordings or website tracking, we will handle it in accordance with applicable data protection legislation.
In line with the Data (Use and Access) Act 2025, we will:
Acknowledge receipt of a data protection complaint within 30 days.
Take appropriate steps to investigate without undue delay.
Keep you informed of relevant progress.
Communicate the outcome without undue delay once the investigation is completed.
We will maintain appropriate records of complaints and actions taken, while respecting confidentiality and data protection requirements.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: https://ico.org.uk
You do not need our permission to contact the ICO.
For further information about how we handle personal information, please see our Privacy and Data Protection Policy and AI Usage Policy.
6. Confidentiality
All complaints will be handled with appropriate care and confidentiality.
Information relating to a complaint will only be accessed or shared where reasonably necessary to investigate, resolve or comply with applicable legal obligations.
Raising a concern or complaint will not, in itself, negatively affect your access to our services.
7. Refunds and Contractual Rights
Where a complaint relates to a purchase, cancellation or refund, we will consider the relevant terms and conditions of the service or product purchased, together with applicable consumer rights.
Nothing in this Complaints Policy affects your statutory rights.
8. Policy Review
We will review this policy periodically and update it where necessary to reflect changes in our business practices or legal requirements.
For questions or concerns, please contact:
End of Policy.